At Bergodeals.com, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please read our policy carefully to understand your rights and options.

1. Eligibility for Returns

We accept returns if:

• The item is defective, damaged, or incorrect upon arrival.

• The item is unused, in its original packaging, and in the same condition you received it.

Note: Certain items such as perishable goods, personal care items, intimate apparel, or custom products are non-returnable for hygiene and safety reasons.

2. Return Window

• You must request a return within 2 days of receiving your order.

• Requests made after this period may not be accepted.

3. How to Request a Return

1. Contact our support team at contact us with your order number, product details, and the reason for the return.

2. We will provide you with return instructions and, if applicable, a return shipping label.

4. Shipping Costs

• If the return is due to our error (defective, damaged, wrong item), we will cover the return shipping costs.

• If the return is for other reasons (e.g., you changed your mind), you are responsible for the return shipping costs.

5. Refund Process

• Once we receive and inspect your returned item, we will notify you of the refund status.

• Approved refunds will be processed within 3 business days using a preferred payment method.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us